Subscriptions and refunds

The plan

Domicile Pro includes everything in the app: day counts for every country and residency results for countries with full residency tests, countdowns and alerts, the trip planner, scanning and imports, the planning assistant, and adviser reports. The price is US$49 a year, or the local price shown by your store, which may include taxes. Apple or Google takes the payment; we never see your card.

Free trial

New subscribers get 7 days free, once per store account. The store asks for a payment method when you start. Unless you cancel at least 24 hours before the trial ends, the first yearly payment is taken when it ends; the subscription screen and the store show that date before you confirm.

Renewal and price changes

The subscription renews every year at the then-current price until you cancel. Your account is charged within the 24 hours before each renewal. If we raise the price, the store tells you in advance and, where the law or store rules require it, asks for your agreement; if you do not agree, the subscription ends at the end of the paid year.

Cancelling

Cancel at least 24 hours before the trial or a renewal ends to avoid the next charge. Access continues until the end of the period already paid for.

• iPhone: Settings, your name, Subscriptions, Domicile, Cancel Subscription. Or in Domicile: Profile, Plan, Manage or cancel.
• Android: Google Play, your profile picture, Payments and subscriptions, Subscriptions, Domicile, Cancel. Or in Domicile: Profile, Plan, Manage or cancel.

Deleting the app or your Domicile account does not cancel the subscription.

Refunds

Refunds are handled by the store you paid:

• App Store: request at reportaproblem.apple.com. Apple decides under its policies.
• Google Play: request through Google Play. Within 48 hours of a charge Google can usually refund it directly; after that, contact us.

Write to support@domicile.live with the order number and the reason, and we will reply within 5 working days. Where we can issue or support a refund, we will for: a charge you did not intend (for example, a renewal you cancelled in time); a duplicate charge; a billing error; or a serious fault that stopped the service working for you and that we could not fix. [Owner: any goodwill refund window, e.g. 14 days after a renewal.] Nothing here removes refund or cancellation rights the law gives you as a consumer.

Codes and offers

You can enter a code on the subscription screen. A code may give free time, which starts on the day you redeem it, or a store discount, which the store applies and shows before you pay. Codes are personal, may have an end date or a use limit, can be used once per account, have no cash value and may be withdrawn if misused.

Failed payments

If a renewal payment fails, the store tries again and may give a short grace period in which the app keeps working. If payment is not recovered, access ends; your data is kept and you can resubscribe at any time.

When access ends

Without an active trial, subscription or code, the app opens only to its subscription screen. From there you can subscribe, enter a code, restore a purchase, export your data, sign out or delete your account. Your data is not deleted because a subscription ends.

Taxes, currency, receipts

The store sets the local price, handles currency conversion and collects sales taxes such as VAT or GST where it is responsible for them. Receipts and invoices come from Apple or Google. Your bank may charge a foreign transaction fee.