Delete your account
You can delete your Domicile account and its data at any time, from the app or by email. Deletion cannot be undone, so export anything you want to keep first.
In the app
- Optional: Profile, then Export all my data, to keep a copy.
- Cancel your subscription in the App Store or Google Play first; deleting your account does not stop store billing.
- Open Profile, then Delete data, then Delete account, and confirm. If you subscribe, cancel in Google Play or the App Store too: deleting the account does not stop store billing. On iPhone, if you signed in with Apple, Apple asks you to confirm once more.
Your account and its data are deleted straight away.
Without the app
Email support@domicile.live from the address on your Domicile account with the subject "Delete my account". If you signed in with Apple using a private relay address, write from that address or tell us the date you signed up. We confirm within 72 hours and delete within 7 days of confirming it is you.
What is deleted
- Your account and sign-in.
- Your synced record: trips, answers, settings, names, suggestions from imports and location checks.
- Documents backed up to your account, including passport images.
- Any Google permission held by our server, which is revoked at Google, and your Sign in with Apple permission.
- Your subscription customer record at RevenueCat and the codes you redeemed.
- Data on the phone you delete from. Data on any other phone stays there until you delete the app on it.
What is not
- Database backups, overwritten within [backup retention, e.g. 7] days.
- Server logs without your record, kept up to [log retention, e.g. 7] days.
- Purchase records kept by Apple or Google under their policies, and records we must keep by law.
- Exports you saved or shared, which are outside Domicile.
- On Android, the Google permission granted on your phone: remove it at myaccount.google.com/permissions.